Terms of Service

These Terms of Service ("Terms") govern your access to and use of Cleaver, the butcher-shop management software provided by Cleaver App ("we", "us", or "our"). By creating an account or using Cleaver (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Cleaver is a multi-tenant software-as-a-service platform for meat businesses, covering animal intake, cut sheets, packaging and serial traceability, inventory, point of sale, recipes, and compliance record-keeping. We may add, change, or remove features over time.

2. Eligibility and Accounts

You must be at least 18 years old and authorized to enter into these Terms on behalf of your business. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

3. Subscriptions and Billing

The Service is offered on a subscription basis and billed through our payment processor, Stripe. By subscribing, you authorize recurring charges for your selected plan, billed in advance (monthly or annually), until you cancel. Unless stated otherwise, fees are exclusive of taxes, which are your responsibility. We may change pricing with at least 30 days' notice; changes take effect at your next renewal.

4. Trials and Demo Instances

We may offer free trials or demo/training instances. Demo instances contain sample data and may be reset or removed at any time — do not store real or sensitive business data in a demo instance.

5. Cancellation and Refunds

You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and we do not provide credits for partial periods.

6. Your Data

As between you and us, you own the data you and your users enter ("Customer Data"). You grant us a limited license to host, store, process, and display Customer Data solely to provide and improve the Service. You are responsible for the accuracy and legality of Customer Data and for having the rights to provide it, and for keeping your own copies or exports of any data you need to retain.

7. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose;
• upload malware or attempt to breach security;
• access or attempt to access another customer's data;
• reverse engineer, resell, or sublicense the Service except as expressly permitted;
• or overload, disrupt, or interfere with the Service or its infrastructure.

We may suspend or terminate accounts that violate this section.

8. Food Safety and Compliance Disclaimer

Cleaver provides record-keeping and operational tools, including features labeled for HACCP, temperature logging, traceability, and recall. These tools assist your recordkeeping but do not constitute legal, food-safety, or regulatory advice, and do not guarantee compliance with any law or standard (including USDA, FDA, FSIS, or state and local health regulations). You are solely responsible for your regulatory compliance, the accuracy of your records, and your food-safety practices, and should independently verify critical information.

9. Availability and Changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation unless covered by a separate written service-level agreement. We may modify, suspend, or discontinue parts of the Service, and will provide reasonable notice of material adverse changes where practicable.

10. Third-Party Services

The Service relies on third parties, including Stripe (payments) and Amazon Web Services (hosting). Your use may be subject to their terms, and we are not responsible for third-party services.

11. Intellectual Property

We and our licensors own all rights in the Service software, design, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Any feedback you provide may be used by us without obligation to you.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms or for non-payment. On termination, your right to use the Service ends; you may request an export of your Customer Data within 30 days, after which we may delete it.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The courts located there will have exclusive jurisdiction, except where otherwise required by law.

17. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide reasonable notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms? Contact us at [email protected].